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Frequently asked questions
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Insurance
What is the Extended Family Benefit?
How much does the Extended Family Benefit cost?
Who can I cover under the Extended Family Benefit?
What happens to my extended family cover if I pass away?
How do I apply for the Extended Family Benefit?
Can someone residing in South Africa that has no South African identity document take out the EasyPay Insurance funeral cover?
Can someone with a valid work permit take the EasyPay Insurance funeral cover?
Can someone using any bank account other than EasyPay Everywhere account take out an EasyPay Insurance funeral cover?
What happens when the main life (policyholder) dies, leaving the children under the age of 21 years old? Does the policy cover these children?
How many spouses/partners can be covered under the EasyPay Insurance funeral cover?
If a spouse or partner is a non-South African citizen and awaiting their identity document, can they be included under the EasyPay Insurance funeral cover?
What happens when a child turns 21 years of age?
Does the policy have a cash back benefit?
Is there a refund of premiums should a member pass away within the 6 months waiting period due to natural causes?
Do I get a refund if I cancel my policy?
What happens if I miss paying my premiums, will my policy lapse?
Can a spouse take over the policy after the main life (policyholder) has passed away?
If spouse is under continuation of cover and takes out a new policy afterwards, do they start the new waiting periods?
Can someone pay cash instead of debit order and where?
Can I increase or decrease my cover amount while I am still in the waiting period?
If a member dies whilst breaking the law or performing illegal activities will Smart Life honour the claim e.g., armed robbery, heist, murder etc?
If a client is replacing the policy, can Smart Life waive the waiting period?
How many policies can one have with EasyPay Insurance?
What is the maximum cover amount a policyholder can take with EasyPay Insurance?
Can I reinstate my policy if it lapses?
Does your policy have the repatriation benefit?
Can children be covered on more than one policy?
What is required to update the main life (policyholder)'s policy?
What is required for the main life (policyholder) to cancel a policy?
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